Mobile Tech & Service Expert

T-MOBILE USA, Inc.; Minneapolis (MN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Job summary

At T-Mobile USA, Inc., a Retail Mobile Associate supports customers by demonstrating technology, explaining service plans, and guiding shoppers through their journey with friendly, knowledge-driven service. You will build product knowledge, use digital tools, and participate in training to stay current with wireless innovations.

This role emphasizes customer satisfaction, effective communication, and teamwork across channels to deliver a seamless experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Legally eligible to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile USA, Inc., a Retail Mobile Associate supports customers by demonstrating technology, explaining service plans, and guiding shoppers through their journey with friendly, knowledge-driven service. You will build product knowledge, use digital tools, and participate in training to stay current with wireless innovations.

This role emphasizes customer satisfaction, effective communication, and teamwork across channels to deliver a seamless experience.