Mobile Tech & Service Concierge

T-Mobile; Hazlehurst (MS); On-site; USD 42,000 - 46,000; Full time

Job summary

T-Mobile in the United States seeks a retail associate to engage customers and guide them through technology and service options in a fast-paced environment. You will build product knowledge, demonstrate solutions, and support shoppers along their journey, using digital tools and collaborating across teams to deliver a seamless experience.

Role focuses on customer service, sales, and adaptability, with training provided and opportunities for advancement within a dynamic, team-oriented retail

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience preferred in retail.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile in the United States seeks a retail associate to engage customers and guide them through technology and service options in a fast-paced environment. You will build product knowledge, demonstrate solutions, and support shoppers along their journey, using digital tools and collaborating across teams to deliver a seamless experience.

Role focuses on customer service, sales, and adaptability, with training provided and opportunities for advancement within a dynamic, team-oriented retail