Mobile Tech & Service Expert

T-Mobile; Metairie (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Parental leave

Job summary

T-Mobile is hiring for a Retail Associate in the United States. The role focuses on assisting customers with technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and guide customers throughout their shopping journey to enhance satisfaction. Responsibilities include delivering personalized tech solutions, using digital tools to explain plans, and collaborating with teammates to ensure a smooth experience across channels.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Other duties/projects as assigned by management.

Skills

Customer Service

Sales

Communication

Customer Problem Solving

Engaging People

Multitasking

Change Agility

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Retail Associate in the United States. The role focuses on assisting customers with technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and guide customers throughout their shopping journey to enhance satisfaction. Responsibilities include delivering personalized tech solutions, using digital tools to explain plans, and collaborating with teammates to ensure a smooth experience across channels.