Mobile Tech & Service Consultant

T-Mobile; Raleigh (NC); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

401(k)

Employee stock grants

Paid time off

Medical, dental & vision insurance

Annual stock grant

Employee discounts

Job summary

T-Mobile is seeking a customer-focused associate to deliver personalized technology and service solutions in a fast-paced retail setting. You will learn wireless products, demonstrate plans, and guide customers through their shopping journey.

The role emphasizes strong communication, problem solving, and teamwork to enhance the customer experience and loyalty. Training and benefits support career growth.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in retail is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a customer-focused associate to deliver personalized technology and service solutions in a fast-paced retail setting. You will learn wireless products, demonstrate plans, and guide customers through their shopping journey.

The role emphasizes strong communication, problem solving, and teamwork to enhance the customer experience and loyalty. Training and benefits support career growth.