Mobile Tech Consultant – In-Store Experience

T-Mobile; Laniakea (HI); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical insurance

401(k) & stock grants

Paid time off

Parental leave

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers, explaining technology and service options, and guiding them through their shopping journey.

You'll build product knowledge, use digital tools to demonstrate coverage and plans, and participate in on-the-job training. The role emphasizes customer service, problem solving, and collaboration across teams to deliver a seamless experience.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers, explaining technology and service options, and guiding them through their shopping journey.

You'll build product knowledge, use digital tools to demonstrate coverage and plans, and participate in on-the-job training. The role emphasizes customer service, problem solving, and collaboration across teams to deliver a seamless experience.