Mobile Tech & Service Consultant

T-Mobile; Nashville (TN); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Up to 12 paid holidays

Parental leave

Tuition assistance

Medical, dental and vision insurance

Job summary

T-Mobile USA is hiring a Mobile Associate to support retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. You will build customer relationships and demonstrate network coverage, devices, and service benefits using digital tools.

Requires a High School Diploma or GED and at least 6 months of customer service or sales experience in retail. Compensation includes hourly pay of $18 plus $5 training pay, a potential annual incentive,

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service benefits.
• Complete required training to build knowledge of products, services, systems, and processes.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Perform other duties/projects as assigned by management.

Skills

Customer Service

Sales

Communication

Customer Problem Solving

Engaging People

Multitasking

Change Agility

Retail Experience

Education

High School Diploma/GED

Job description

T-Mobile USA is hiring a Mobile Associate to support retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. You will build customer relationships and demonstrate network coverage, devices, and service benefits using digital tools.

Requires a High School Diploma or GED and at least 6 months of customer service or sales experience in retail. Compensation includes hourly pay of $18 plus $5 training pay, a potential annual incentive,