Mobile Tech & Service Specialist

T-Mobile; Franklin (NJ); On-site; USD 42,000 - 47,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and work with digital tools. Benefits include an hourly base pay of $20.50 plus $5 training pay, a guaranteed $20/hour, an annual incentive target of $18,000, and an eligible annual stock grant.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and work with digital tools. Benefits include an hourly base pay of $20.50 plus $5 training pay, a guaranteed $20/hour, an annual incentive target of $18,000, and an eligible annual stock grant.