Tech-Savvy Retail Associate: Sales & Service

T-Mobile; Indianapolis (IN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Holidays

Job summary

T-Mobile USA is seeking Mobile Associates to engage customers, demonstrate network coverage and service benefits, and deliver personalized device and service solutions in a fast-paced retail setting. The role requires a High School Diploma or GED, at least 18 years old and legal work status in the U.S., plus 6 months of customer service or retail experience preferred.

Hourly base pay is $18.00 with $5.00 training pay, on‑the‑job training, and a path to the Mobile Expert role with incentives and

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Must be at least 18 years old and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA is seeking Mobile Associates to engage customers, demonstrate network coverage and service benefits, and deliver personalized device and service solutions in a fast-paced retail setting. The role requires a High School Diploma or GED, at least 18 years old and legal work status in the U.S., plus 6 months of customer service or retail experience preferred.

Hourly base pay is $18.00 with $5.00 training pay, on‑the‑job training, and a path to the Mobile Expert role with incentives and