Mobile Tech & Service Expert

T-Mobile; Hampstead (MD); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

Medical Insurance

Paid Time Off

401(k)

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers and fulfill technology and service needs in a fast-paced retail setting.

You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey using digital tools and service plan recommendations. The role offers hourly pay of $19.50, plus $5 training pay, with opportunities for an annual incentive and an on-going stock grant program, along with broad benefits including medical, dental, vision,

Qualifications

• High School Diploma or GED required.
• 0.5–1 year of customer service or sales experience preferred.
• Ability to learn and demonstrate wireless technology and service plans.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized tech solutions.
• Use digital tools to demonstrate coverage, plans, and product features.
• Complete required training to learn retail processes and wireless tech.
• Collaborate with colleagues to ensure a seamless customer experience.
• Assist with additional duties and projects as assigned.

Skills

Customer Service

Sales

Communication

Problem Solving

Multitasking

Engaging People

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers and fulfill technology and service needs in a fast-paced retail setting.

You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey using digital tools and service plan recommendations. The role offers hourly pay of $19.50, plus $5 training pay, with opportunities for an annual incentive and an on-going stock grant program, along with broad benefits including medical, dental, vision,