Mobile Sales & Service Specialist

T-MOBILE USA, Inc.; Katy (TX); On-site; USD 51,577,000 - 57,859,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health, dental, vision insurance

Annual incentives

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, building product knowledge and guiding them through technology and service options.

You will use digital tools to demonstrate coverage, explain plans, and help shoppers choose best solutions. The role requires a High School Diploma or GED and about 6 months of customer service or sales experience in retail.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).
• Strong communication and customer service skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Use digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, building product knowledge and guiding them through technology and service options.

You will use digital tools to demonstrate coverage, explain plans, and help shoppers choose best solutions. The role requires a High School Diploma or GED and about 6 months of customer service or sales experience in retail.