Mobile Tech & Service Associate — Incentives & Growth

tmobile; New York (NY); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile in the United States is hiring Mobile Associates to engage customers, demonstrate devices and service plans, and guide shoppers through the purchasing journey. You’ll build product knowledge, use digital tools, and deliver personalized technology solutions in a fast-paced retail environment.

The role emphasizes strong customer service, problem solving, teamwork, and the ability to adapt to changing technology.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Strong communication and problem-solving abilities.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Develop proficiency in customer service and sales to meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile in the United States is hiring Mobile Associates to engage customers, demonstrate devices and service plans, and guide shoppers through the purchasing journey. You’ll build product knowledge, use digital tools, and deliver personalized technology solutions in a fast-paced retail environment.

The role emphasizes strong customer service, problem solving, teamwork, and the ability to adapt to changing technology.