Mobile Sales & Service Associate — Growth & Benefits

T-Mobile; Hillsborough (NC); On-site; USD 41,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental and family leave

Family building benefits

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and guide them through technology and service choices in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers during their shopping journey, developing skills in customer interaction, digital tools, and service plan recommendations. The role emphasizes customer satisfaction, product knowledge, and effective use of digital resources, with on-the-job training and

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)
• Strong communication and problem-solving abilities are expected.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Education

High School Diploma

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and guide them through technology and service choices in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers during their shopping journey, developing skills in customer interaction, digital tools, and service plan recommendations. The role emphasizes customer satisfaction, product knowledge, and effective use of digital resources, with on-the-job training and