Mobile Tech & Service Associate — Growth Path

tmobile; New York (NY); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Job summary

Join T-Mobile as a Mobile Associate to engage customers, demonstrate technology solutions, and guide shoppers through their journey. You’ll build product knowledge, use digital tools, and recommend service plans while delivering exceptional service in a fast-paced retail setting.

The role emphasizes customer satisfaction, strong communication, and teamwork, with ongoing training and collaborative support across channels.

Qualifications

• Strong customer service and sales aptitude with a can-do attitude.
• Ability to learn and use digital tools to demonstrate products and plans.
• Ability to work in a fast-paced retail environment while delivering a superior customer experience.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Tools

None

Job description

Join T-Mobile as a Mobile Associate to engage customers, demonstrate technology solutions, and guide shoppers through their journey. You’ll build product knowledge, use digital tools, and recommend service plans while delivering exceptional service in a fast-paced retail setting.

The role emphasizes customer satisfaction, strong communication, and teamwork, with ongoing training and collaborative support across channels.