Mobile Tech Associate - Training, Incentives & Growth

T-Mobile; Mayfield Heights (OH); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Annual Stock Grant

Medical, dental, vision

Commuter and transit programs

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, complete training, and collaborate across channels to ensure a seamless customer experience.

This role offers hourly pay with training pay, eligibility for an annual stock grant, and a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, complete training, and collaborate across channels to ensure a seamless customer experience.

This role offers hourly pay with training pay, eligibility for an annual stock grant, and a comprehensive benefits package.