Mobile Tech & Service Associate

T-Mobile; Fond du Lac (WI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

T-Mobile is hiring for an entry-level retail associate in Wisconsin. You will engage customers, demonstrate technology and service options, and guide them through the shopping journey.

You’ll build product knowledge, use digital tools, and provide excellent customer service to support sales goals and customer loyalty. This role requires a High School Diploma or GED and offers on-the-job training with progression to higher roles.

Qualifications

• Requires high school diploma or GED.
• Minimum 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring for an entry-level retail associate in Wisconsin. You will engage customers, demonstrate technology and service options, and guide them through the shopping journey.

You’ll build product knowledge, use digital tools, and provide excellent customer service to support sales goals and customer loyalty. This role requires a High School Diploma or GED and offers on-the-job training with progression to higher roles.