Mobile Tech & Service Advisor

T-Mobile; Town of Wausau (WI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

annual stock grant

Employee stock purchase plan

401(k) plan

Paid time off

Job summary

Join T-Mobile’s dynamic retail team in Wisconsin to assist customers with technology and service solutions. You will demonstrate products, explain service plans, and guide customers through their shopping journey, building product knowledge and digital literacy.

We value customer satisfaction, teamwork, and the ability to adapt in a fast-paced environment. Competitive base pay plus training pay and opportunities for growth are part of our Total Rewards.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

Join T-Mobile’s dynamic retail team in Wisconsin to assist customers with technology and service solutions. You will demonstrate products, explain service plans, and guide customers through their shopping journey, building product knowledge and digital literacy.

We value customer satisfaction, teamwork, and the ability to adapt in a fast-paced environment. Competitive base pay plus training pay and opportunities for growth are part of our Total Rewards.