Mobile Tech Sales Associate: Grow with Wireless

T-MOBILE USA, Inc.; Merrillville (IN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Money coaching

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey.

Required: high school diploma or GED and at least 6 months of customer service or retail sales experience; strong communication, problem solving, and teamwork skills. Extensive benefits, stock opportunities, and growth are available.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in retail preferred.
• Willing to learn digital tools and product knowledge.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Engaging People

Customer Problem Solving

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey.

Required: high school diploma or GED and at least 6 months of customer service or retail sales experience; strong communication, problem solving, and teamwork skills. Extensive benefits, stock opportunities, and growth are available.