Mobile Solutions Associate - Tech Sales & Customer Care

T-Mobile; Wisconsin Dells (WI); Presencial; USD 40.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock grants

Employee stock purchase plan

Paid time off

Descripción de la vacante

T-Mobile is seeking candidates for a frontline retail role in Wisconsin, offering a competitive base salary and a comprehensive Total Rewards package. The position focuses on customer service, technology guidance, and service-plan recommendations, with emphasis on building product knowledge and using digital tools to assist customers throughout their shopping journey.

Training progresses to a Mobile Expert role, with potential incentives and stock grants.

Formación

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsabilidades

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Perform other duties/projects as assigned by management.

Conocimientos

Customer service

Sales

Communication

Customer problem solving

Engaging people

Multitasking

Teamwork orientation

Change agility

Descripción del empleo

T-Mobile is seeking candidates for a frontline retail role in Wisconsin, offering a competitive base salary and a comprehensive Total Rewards package. The position focuses on customer service, technology guidance, and service-plan recommendations, with emphasis on building product knowledge and using digital tools to assist customers throughout their shopping journey.

Training progresses to a Mobile Expert role, with potential incentives and stock grants.