Mobile Tech Sales Associate

T-MOBILE USA, Inc.; Portage (WI); On-site; USD 25,000 - 28,000; Full time

Job summary

T-Mobile USA, Inc. is hiring for a retail associate in Portage, Wisconsin. The role centers on helping customers with technology and service needs in a fast-paced setting, using digital tools to explain plans and features.

Training builds knowledge of retail processes and wireless innovations, supporting a high-quality shopping experience. You will work with colleagues across channels to ensure a seamless customer journey, measuring success by satisfaction and rapport with customers.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Communication

Customer Service

Sales

Change Agility

Engaging People

Multitasking

Teamwork Orientation

Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail associate in Portage, Wisconsin. The role centers on helping customers with technology and service needs in a fast-paced setting, using digital tools to explain plans and features.

Training builds knowledge of retail processes and wireless innovations, supporting a high-quality shopping experience. You will work with colleagues across channels to ensure a seamless customer journey, measuring success by satisfaction and rapport with customers.