Mobile Tech & Service Advocate

tmobile; Pineville (LA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

Stock grant

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Healthcare benefits

Discounts

Job summary

T-Mobile is hiring Mobile Associates to engage customers in a fast-paced retail environment, helping them choose technology and service plans. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, while developing skills in customer interaction and digital tools.

We value teamwork and adaptability, with on-the-job training, possible incentive targets, and access to comprehensive benefits for both full-time and part-time roles.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring Mobile Associates to engage customers in a fast-paced retail environment, helping them choose technology and service plans. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, while developing skills in customer interaction and digital tools.

We value teamwork and adaptability, with on-the-job training, possible incentive targets, and access to comprehensive benefits for both full-time and part-time roles.