Mobile Tech & Service Advisor

T-Mobile; Rockingham (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Stock grant

401(k)

Paid time off

Employee discounts

Job summary

T-Mobile is hiring Mobile Associates to engage customers in a fast-paced retail setting, building product knowledge and recommending service plans. You’ll use digital tools to demonstrate features and assist customers throughout their shopping journey.

We value communication, problem-solving, and teamwork, with on-the-job training and opportunities for growth. Competitive pay, benefits, and stock considerations are part of Total Rewards.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred.
• Retail environment experience a plus.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management.

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Engaging People

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile is hiring Mobile Associates to engage customers in a fast-paced retail setting, building product knowledge and recommending service plans. You’ll use digital tools to demonstrate features and assist customers throughout their shopping journey.

We value communication, problem-solving, and teamwork, with on-the-job training and opportunities for growth. Competitive pay, benefits, and stock considerations are part of Total Rewards.