Mobile Tech & Service Expert

T-Mobile; Mebane (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Job summary

T-Mobile is hiring a Retail Associate to engage customers, demonstrate technology solutions, and guide shoppers through their service plans in a fast-paced, store environment.

You will build product knowledge, use digital tools, and complete training to support retail processes. The role emphasizes customer satisfaction, effective communication, and teamwork to foster loyalty and meet organizational goals.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a Retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Retail Associate to engage customers, demonstrate technology solutions, and guide shoppers through their service plans in a fast-paced, store environment.

You will build product knowledge, use digital tools, and complete training to support retail processes. The role emphasizes customer satisfaction, effective communication, and teamwork to foster loyalty and meet organizational goals.