Mobile Tech Advisor

tmobile; New York (NY); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock purchase plan

Paid time off and holidays

Tuition assistance

Job summary

T-Mobile is hiring for a Mobile Associate to engage customers in a fast-paced retail environment, build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey. You will develop skills in customer interaction, digital tool usage, and service plan recommendations to drive satisfaction and loyalty.

The role emphasizes teamwork across channels, training completion, and delivering personalized technology solutions while supporting store goals and

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring for a Mobile Associate to engage customers in a fast-paced retail environment, build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey. You will develop skills in customer interaction, digital tool usage, and service plan recommendations to drive satisfaction and loyalty.

The role emphasizes teamwork across channels, training completion, and delivering personalized technology solutions while supporting store goals and