Mobile Tech & Service Advisor — Stock Grant Eligible

T-Mobile; Millville (DE); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Stock grant

401(k)

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Discounts

Job summary

T-Mobile is hiring at retail locations to engage customers and help them choose technology and service plans. You will build product knowledge and demonstrate solutions to guide shoppers through their journey, aiming for high customer satisfaction.

The role emphasizes customer interaction, comfort with digital tools, and ongoing learning about wireless technology, plans, and services to support store goals.

Qualifications

• High school diploma or GED is required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Candidates should demonstrate strong communication and problem‑solving skills.

Responsibilities

• Deliver personalized technology and service solutions to customers.
• Demonstrate network coverage and plan features using digital tools.
• Complete training to build knowledge of retail processes and wireless tech.
• Collaborate with colleagues to ensure a seamless customer experience.
• Handle additional duties as assigned by management.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork

Education

High school diploma/GED

Job description

T-Mobile is hiring at retail locations to engage customers and help them choose technology and service plans. You will build product knowledge and demonstrate solutions to guide shoppers through their journey, aiming for high customer satisfaction.

The role emphasizes customer interaction, comfort with digital tools, and ongoing learning about wireless technology, plans, and services to support store goals.