Mobile Tech & Service Advisor

T-Mobile; Daphne (AL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental, and vision insurance

Paid time off and holidays

401(k) and life insurance

Job summary

T-Mobile is seeking a Mobile Associate to engage customers, learn product knowledge, and recommend service plans in a fast-paced retail setting. You’ll use digital tools to illustrate coverage and features, while completing training to stay current on wireless technology innovations.

The role emphasizes customer interaction, problem solving, and delivering personalized technology solutions. Benefits include competitive pay and access to growth opportunities within a supportive team culture.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to engage customers, learn product knowledge, and recommend service plans in a fast-paced retail setting. You’ll use digital tools to illustrate coverage and features, while completing training to stay current on wireless technology innovations.

The role emphasizes customer interaction, problem solving, and delivering personalized technology solutions. Benefits include competitive pay and access to growth opportunities within a supportive team culture.