Mobile Tech Advisor — Stock-Eligible & Growth

T-MOBILE USA, Inc.; Decatur (IN); On-site; USD 41,600 - 72,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off and holidays

Medical, dental and vision insurance

401(k) and stock grants

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate features, and guide shoppers through their purchasing journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources.

Qualifications

• HS diploma required; 6 months customer service or sales preferred in retail.
• Strong communication and problem-solving skills required.
• Ability to engage customers, multitask, and work in a fast-paced retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Problem Solving

Engaging People

Adaptability

Education

High School Diploma

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate features, and guide shoppers through their purchasing journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources.