Retail Mobile Tech Sales Associate — Stock Grant Eligible

T-MOBILE USA, Inc.; Raleigh (NC); On-site; USD 59,000 - 64,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Tuition assistance

Flexible spending account

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and assist with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

Role emphasizes customer interaction, digital tool usage, and service plan recommendations with success measured by customer satisfaction and product knowledge proficiency.

Qualifications

• Change agility required.
• Clear communication skills essential.
• Strong problem-solving in customer scenarios.
• Customer service experience required.
• Ability to engage customers effectively.
• Ability to multitask in a fast-paced retail environment.
• Sales experience is preferred.
• Teamwork orientation is important.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Use digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to learn retail processes, systems, and wireless tech innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and assist with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

Role emphasizes customer interaction, digital tool usage, and service plan recommendations with success measured by customer satisfaction and product knowledge proficiency.