Mobile Tech & Customer Experience Pro — Stock Grants

Fultonmontgomeryny; City of Johnstown (NY); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA is seeking a Mobile Associate for our retail locations. You will engage customers, demonstrate technology and service options, and guide shoppers through the purchase journey with a focus on satisfaction and loyalty.

You will develop product knowledge, use digital tools, and complete training to stay ahead of wireless innovations. The role offers competitive hourly pay, comprehensive benefits, and opportunities for advancement within a dynamic team.

Qualifications

• Strong communication and interpersonal skills to assist customers.
• Ability to understand and explain product features and service plans.
• Willingness to learn and use digital tools to enhance the customer experience.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Education

High School Diploma/GED

Job description

T-Mobile USA is seeking a Mobile Associate for our retail locations. You will engage customers, demonstrate technology and service options, and guide shoppers through the purchase journey with a focus on satisfaction and loyalty.

You will develop product knowledge, use digital tools, and complete training to stay ahead of wireless innovations. The role offers competitive hourly pay, comprehensive benefits, and opportunities for advancement within a dynamic team.