Mobile Tech & Service Advisor

T-Mobile; Dayton (OH); On-site; USD 49,594,000 - 71,635,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Paid time off

Paid holidays

Parental leave

Employee stock purchase plan

Discounts

Job summary

At T-Mobile USA, Inc., we invest in YOU. This role supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced shopping environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, developing skills in service, digital tools, and plan recommendations. Eligibility includes a High School Diploma/GED and at least 6 months in customer service or sales; training pay provided with a

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by management.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Teamwork

Engaging people

Education

High School Diploma or GED

Job description

At T-Mobile USA, Inc., we invest in YOU. This role supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced shopping environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, developing skills in service, digital tools, and plan recommendations. Eligibility includes a High School Diploma/GED and at least 6 months in customer service or sales; training pay provided with a