Mobile Tech & Service Advisor

tmobile; Waldorf (MD); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

12 paid holidays

Parental and family leave

Tuition assistance

Disability insurance

Long-term care insurance

Commuter benefits

Job summary

T-Mobile USA, Inc. is hiring for a retail associate to engage customers, demonstrate technology solutions and guide shoppers through their service plans in a fast-paced store environment.

The role emphasizes customer interaction, knowledge of wireless products, and the use of digital tools to enhance the shopping journey while growing with the company through training and performance incentives.

Qualifications

• High School Diploma or GED required.
• 6 months in customer service or sales preferred in a retail environment.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail associate to engage customers, demonstrate technology solutions and guide shoppers through their service plans in a fast-paced store environment.

The role emphasizes customer interaction, knowledge of wireless products, and the use of digital tools to enhance the shopping journey while growing with the company through training and performance incentives.