Mobile Tech & Service Advisor

T-Mobile; New York (NY); On-site; USD 55,104,000 - 71,635,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, explain technology and service options, and guide them through the shopping journey in a fast-paced retail environment.

The role emphasizes strong customer service, product knowledge, and collaboration with team members across channels. Training is provided, with opportunities for growth and benefits as part of the Total Rewards package.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months customer service or sales experience preferred in retail.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Use digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to learn retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Support additional duties and projects as assigned by management.

Skills

Customer service

Sales

Communication

Teamwork

Multitasking

Problem solving

Engaging people

Change agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, explain technology and service options, and guide them through the shopping journey in a fast-paced retail environment.

The role emphasizes strong customer service, product knowledge, and collaboration with team members across channels. Training is provided, with opportunities for growth and benefits as part of the Total Rewards package.