Mobile Tech & Service Advisor

tmobile; Keokuk (IA); On-site; USD 41,000 - 42,000; Full time

Benefits offered by this job

Stock grant

Stock purchase plan

Health insurance

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by helping customers choose technology and service plans in a fast-paced store setting.

You will build product knowledge, demonstrate features, and assist customers through their shopping journey to improve satisfaction and loyalty. Responsibilities include delivering personalized solutions, using digital tools to show coverage and plans, completing training, and collaborating with teams to ensure a seamless experience.

Qualifications

• Customer service and sales experience preferred.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Teamwork

Multitasking

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by helping customers choose technology and service plans in a fast-paced store setting.

You will build product knowledge, demonstrate features, and assist customers through their shopping journey to improve satisfaction and loyalty. Responsibilities include delivering personalized solutions, using digital tools to show coverage and plans, completing training, and collaborating with teams to ensure a seamless experience.