Mobile Tech & Service Consultant

T-MOBILE USA, Inc.; Charleston (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring for a retail associate to assist customers with technology and service needs in a fast-paced environment.

You will develop product knowledge, demonstrate solutions, and guide customers through their shopping journey to build satisfaction and loyalty. The role emphasizes customer interaction, digital tool use, and service plan recommendations, with success measured by customer satisfaction and teamwork within the store.

Qualifications

• Change agility and strong communication are essential.
• Demonstrated customer service and sales skills.
• Ability to solve customer problems and engage others to meet needs.
• Experience in retail or service environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail associate to assist customers with technology and service needs in a fast-paced environment.

You will develop product knowledge, demonstrate solutions, and guide customers through their shopping journey to build satisfaction and loyalty. The role emphasizes customer interaction, digital tool use, and service plan recommendations, with success measured by customer satisfaction and teamwork within the store.