Mobile Tech & Service Advisor

T-Mobile; Rockaway (NJ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical/dental/vision insurance

Flexible spending account

Tuition assistance

Job summary

At T-Mobile, Mobile Associates engage customers in a fast-paced retail environment, building product knowledge and recommending service plans to meet individual needs. You will use digital tools to illustrate coverage and features, complete required training, and collaborate across channels to deliver a seamless customer experience.

The role requires strong communication, problem-solving, and multitasking skills with a focus on customer satisfaction and loyalty, plus eligibility to work in the

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.
• Age 18+ and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Other duties/projects as assigned by business management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile, Mobile Associates engage customers in a fast-paced retail environment, building product knowledge and recommending service plans to meet individual needs. You will use digital tools to illustrate coverage and features, complete required training, and collaborate across channels to deliver a seamless customer experience.

The role requires strong communication, problem-solving, and multitasking skills with a focus on customer satisfaction and loyalty, plus eligibility to work in the