Mobile Tech & Customer Experience Advisor

T-Mobile; Sarasota (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Employee stock grants

Paid time off and holidays

Mobile service and home internet perks

Annual stock grant

Job summary

T-Mobile is hiring for a Mobile Associate to assist customers in a fast-paced retail environment. You will learn product knowledge, demonstrate technology solutions, and guide customers through their shopping journey with a focus on service plans and network features.

You will complete training, develop skills in digital tools, and collaborate with team members to ensure a smooth customer experience. The role emphasizes customer satisfaction and loyalty-building activities.

Qualifications

• Change Agility is required.
• Strong communication and problem-solving abilities.
• Customer service mindset with a focus on customer satisfaction.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Mobile Associate to assist customers in a fast-paced retail environment. You will learn product knowledge, demonstrate technology solutions, and guide customers through their shopping journey with a focus on service plans and network features.

You will complete training, develop skills in digital tools, and collaborate with team members to ensure a smooth customer experience. The role emphasizes customer satisfaction and loyalty-building activities.