Mobile Tech & Service Advisor

T-Mobile US Inc.; Rialto (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile USA, Inc. is hiring Mobile Associate to support retail operations by helping customers find the right technology and service plans in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, with on-the-job training and access to incentive programs. The role emphasizes customer satisfaction, digital tool use, and teamwork across channels.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Job description

T-Mobile USA, Inc. is hiring Mobile Associate to support retail operations by helping customers find the right technology and service plans in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, with on-the-job training and access to incentive programs. The role emphasizes customer satisfaction, digital tool use, and teamwork across channels.