Mobile Tech & Sales Advisor

T-Mobile US Inc.; Rocky Mount (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) plan

Employee stock purchase plan

Paid time off

Holiday pay

Stock grants

Mobile service discounts

Job summary

T-Mobile US Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail environment. You will learn product features, demonstrate technology solutions, and guide customers through their shopping journey to meet their service needs.

You will develop skills in customer interaction, digital tools, and service plan recommendations, with training provided. The role emphasizes customer satisfaction, teamwork, and contributing to a welcoming, inclusive store experience.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile US Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail environment. You will learn product features, demonstrate technology solutions, and guide customers through their shopping journey to meet their service needs.

You will develop skills in customer interaction, digital tools, and service plan recommendations, with training provided. The role emphasizes customer satisfaction, teamwork, and contributing to a welcoming, inclusive store experience.