Mobile Tech & Service Advisor

T-Mobile; Lawrenceville (GA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Health insurance

Paid time off

Paid holidays

Job summary

T-Mobile in the United States is seeking a front-line associate to engage customers, demonstrate technology, and recommend service plans within a fast-paced retail environment. You will build product knowledge and leverage digital tools to guide shoppers through their journey, delivering tailored solutions and a high-quality experience.

You will complete required training, collaborate across channels, and contribute to team initiatives while supporting organizational goals and customer loyalty.

Qualifications

• Bachelor’s degree not required; HS diploma required.
• 6 months of customer service and/or sales experience preferred in a retail environment.
• Willingness to learn and adapt in a fast-paced retail setting.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management.

Skills

Communication

Customer Service

Sales

Teamwork

Change Agility

Multitasking

Engaging People

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile in the United States is seeking a front-line associate to engage customers, demonstrate technology, and recommend service plans within a fast-paced retail environment. You will build product knowledge and leverage digital tools to guide shoppers through their journey, delivering tailored solutions and a high-quality experience.

You will complete required training, collaborate across channels, and contribute to team initiatives while supporting organizational goals and customer loyalty.