Mobile Tech & Service Advisor

tmobile; Fredericksburg (VA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision

401(k)

Employee Stock Grants

Stock Purchase Plan

Paid Time Off & Holidays

Parental Leave

Family Benefits

Tuition Assistance

Disability Insurance

Life Insurance

Transit Discounts

Job summary

T-Mobile seeks a motivated associate to support retail operations by helping customers with technology and service solutions in a fast-paced environment. You will build product knowledge, demonstrate features, and guide customers through their shopping journey, while developing skills in digital tools and service plan recommendations.

Requires a High School Diploma/GED and 6 months of relevant experience; offers extensive benefits, training, and opportunities for growth within a dynamic team.

Qualifications

• High School Diploma or GED required.
• Demonstrated customer service or sales experience preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Service

Customer Problem Solving

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile seeks a motivated associate to support retail operations by helping customers with technology and service solutions in a fast-paced environment. You will build product knowledge, demonstrate features, and guide customers through their shopping journey, while developing skills in digital tools and service plan recommendations.

Requires a High School Diploma/GED and 6 months of relevant experience; offers extensive benefits, training, and opportunities for growth within a dynamic team.