Mobile Tech & Service Specialist

T-MOBILE USA, Inc.; Katy (TX); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Health, dental and vision insurance

Flexible spending account

Parental and family leave

Tuition assistance

Transit programs

Job summary

Join T-Mobile USA, Inc. in a retail role that focuses on helping customers with technology and service needs in a fast-paced environment.

You'll build product knowledge, demonstrate solutions, and guide customers through their shopping journey, using digital tools to present coverage and plan options. Ideal candidates have HS diploma, at least 6 months of customer service or sales experience, and strong communication, problem solving, and teamwork skills.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• Change Agility, Communication, Customer Service, Sales, Teamwork required

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma

Job description

Join T-Mobile USA, Inc. in a retail role that focuses on helping customers with technology and service needs in a fast-paced environment.

You'll build product knowledge, demonstrate solutions, and guide customers through their shopping journey, using digital tools to present coverage and plan options. Ideal candidates have HS diploma, at least 6 months of customer service or sales experience, and strong communication, problem solving, and teamwork skills.