Mobile Tech Sales Pro – Retail Customer Expert

T-Mobile USA; Easton (Northampton County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers and provide technology and service solutions in a fast-paced retail environment. You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey.

The role emphasizes developing skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in Retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers and provide technology and service solutions in a fast-paced retail environment. You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey.

The role emphasizes developing skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge.