Mobile Tech Sales Specialist

T-Mobile US Inc.; Land of Pines (NJ); In loco; USD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

up to 12 paid holidays

Parental and family leave

Descrizione del lavoro

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail environment, delivering technology and service solutions.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey while learning retail processes and wireless innovations. Role emphasizes customer interaction, digital tooling, and service-plan recommendations and culminates in a focus on customer satisfaction, teamwork, and loyalty.

Competenze

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Mansioni

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Conoscenze

Customer service

Sales

Communication

Problem solving

Multitasking

Teamwork

Engaging people

Change agility

Formazione

High School Diploma/GED

Descrizione del lavoro

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail environment, delivering technology and service solutions.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey while learning retail processes and wireless innovations. Role emphasizes customer interaction, digital tooling, and service-plan recommendations and culminates in a focus on customer satisfaction, teamwork, and loyalty.