Mobile Sales Pro – Tech and Customer Experience

T-MOBILE USA, Inc.; Springfield (VA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental and vision insurance

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting, demonstrating wireless technology and service options.

You will learn products, assist customers through their shopping journey, and build skills in digital tools and customer interactions. The role supports a high-standard customer experience, with training provided and opportunities for advancement as part of a broad benefits program.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales in a retail environment preferred.
• Excellent communication and problem-solving skills are required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Perform other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting, demonstrating wireless technology and service options.

You will learn products, assist customers through their shopping journey, and build skills in digital tools and customer interactions. The role supports a high-standard customer experience, with training provided and opportunities for advancement as part of a broad benefits program.