Mobile Sales Pro: Customer-Focused Tech Advisor

T-MOBILE USA, Inc.; Grants Pass (OR); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays (approx.)

Discounts on mobile service and home인터

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by helping customers select technology and service plans in a fast-paced store environment.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey to improve satisfaction and loyalty. The role emphasizes customer interaction, digital tool usage, and teamwork, with training and on-the-job coaching.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a Retail environment (preferred).
• Proficiency in change agility, communication, and customer service.],
• job_responsibilities_description:[
• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Change agility

Multitasking

Engaging people

Teamwork

Customer problem solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by helping customers select technology and service plans in a fast-paced store environment.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey to improve satisfaction and loyalty. The role emphasizes customer interaction, digital tool usage, and teamwork, with training and on-the-job coaching.