Mobile Retail Sales Pro — Customer Tech Expert

T-Mobile; Louisville (KY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Tuition assistance

Commuter benefits

Job summary

T-Mobile USA, Inc. is seeking a Customer Service and Sales role to support retail operations by engaging customers and facilitating technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey. The role emphasizes developing skills in customer interaction, digital tool usage, and service plan recommendations.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age 18+

Legally authorized to work in the US

Education

High School Diploma/GED

6 months customer service/sales experience (Retail)

Job description

T-Mobile USA, Inc. is seeking a Customer Service and Sales role to support retail operations by engaging customers and facilitating technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey. The role emphasizes developing skills in customer interaction, digital tool usage, and service plan recommendations.