Mobile Sales Pro: Retail Tech & Customer Experience

T-MOBILE USA, Inc.; Blue Ball (OH); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment.

You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in digital tools and service-plan recommendations. The role emphasizes customer satisfaction, effective communication, and teamwork, with on-the-job training and opportunities for stock grants and other benefits as part of

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Other duties/projects as assigned by business management.

Skills

Customer service

Sales

Communication

Problem solving

Engaging people

Multitasking

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment.

You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in digital tools and service-plan recommendations. The role emphasizes customer satisfaction, effective communication, and teamwork, with on-the-job training and opportunities for stock grants and other benefits as part of