Mobile Tech Sales Pro - Path to Expert

T-MOBILE USA, Inc.; Rio Grande City (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Stock purchase plan

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demo technology, and recommend wireless plans in a fast-paced store environment.

You will learn product features, network coverage, and sales processes while delivering excellent customer service. The role emphasizes developing skills in customer interaction, digital tool usage, and service plan recommendations, with a focus on customer satisfaction and loyalty.

Qualifications

• Customer-focused, fast-paced sales environment experience preferred.
• Excellent communication and relationship-building skills.
• Willingness to learn store processes and retail technology.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Team collaboration

Communication

Education

High School Diploma/GED

6 months customer service & sales experience

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demo technology, and recommend wireless plans in a fast-paced store environment.

You will learn product features, network coverage, and sales processes while delivering excellent customer service. The role emphasizes developing skills in customer interaction, digital tool usage, and service plan recommendations, with a focus on customer satisfaction and loyalty.