Mobile Tech Sales Associate - Customer Experience

T-MOBILE USA, Inc.; Daly City (CA); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, demonstrating network features and helping shoppers select service plans while guiding them through their journey.

The role emphasizes delivering excellent customer service, building product knowledge, and using digital tools to tailor technology solutions. Training is provided, with opportunities for growth and benefits.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in a retail environment is preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer advocacy

Competitive drive

Team collaboration

Balancing customer needs

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, demonstrating network features and helping shoppers select service plans while guiding them through their journey.

The role emphasizes delivering excellent customer service, building product knowledge, and using digital tools to tailor technology solutions. Training is provided, with opportunities for growth and benefits.