Retail Mobile Sales Pro: Tech Solutions & Experience

T-Mobile; Berea (KY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off

12 paid holidays

Parental leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and use digital tools to explain plans and coverage. The role emphasizes customer service, communication, and teamwork, with on-the-job training and a clear path to Mobile Expert.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and use digital tools to explain plans and coverage. The role emphasizes customer service, communication, and teamwork, with on-the-job training and a clear path to Mobile Expert.