Mobile Tech Sales Pro: Customer Experience

T-MOBILE USA, Inc.; Fountain (CO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical/dental/vision insurance

Job summary

T-Mobile USA, Inc. is seeking a Customer Associate to engage customers, demonstrate technology solutions, and guide shoppers through their purchasing journey.

The role emphasizes building product knowledge, using digital tools, and delivering excellent service to drive customer satisfaction and loyalty. You will complete training to understand retail processes and wireless technology innovations, collaborate across channels, and contribute to a positive shopping experience.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Customer Associate to engage customers, demonstrate technology solutions, and guide shoppers through their purchasing journey.

The role emphasizes building product knowledge, using digital tools, and delivering excellent service to drive customer satisfaction and loyalty. You will complete training to understand retail processes and wireless technology innovations, collaborate across channels, and contribute to a positive shopping experience.